Complaints Procedure

Complaints Procedure

Guidelines for Complaints Procedure (Parents)
Austin Cove Baptist College is a community and as such there will be times when parents will wish to make suggestions, may have a complaint or raise a concern that needs addressing. Austin Cove Baptist College takes these issues seriously and welcomes such feedback. The complaints system is outlined briefly below to assist families should such a need occur. Please remember it is our policy that we wish to deal with issues sooner rather than later.
A complaint will be treated as an expression of genuine dissatisfaction that needs a response. We wish to ensure that:

  • Parents wishing to make a complain know how to do so
  • We respond to complaints within a reasonable time and in a courteous efficient way
  • Parents realise that we listen and take complaints seriously
  • We take action where appropriate.

For a detailed outline of our complaints procedure please download:

Guidelines for Complaints Procedure (Students)
Any problem, complaints or suggestions
If so, the school would like to hear.
How do I make a complaint?
By talking about it or by writing it down if you find that easier. You can do it by yourself, or through your parents.
To whom?
To anyone on staff.
Does it matter what the issue is?
No, it can be a big problem or a small problem. By discussing it you may come up with some positive ideas.
What will happen next?
If possible, the staff member will deal with it in person. If not, he or she will go on your behalf to someone who can help.
Do others have to know?
If you are worried about confidentiality, tell the staff, they will understand.
Even if you find the issue hurtful or embarrassing, do not worry, it will only be discussed by staff who can help you.

Complaints Procedure


Secondary Life

2019 Swimming Carnival

The Austin Cove Baptist College Secondary School Swimming Carnival was a great day out for all recently, at the Mandurah Recreation and Aquatic Centre.

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Photography Students learn all aspects of framing, shutter speeds, lighting, composition, and how to get the best from their camera. Check out some of their amazing work below.


 Dow    nload explan at ion of College Affirmation here.