Complaints Procedure

Complaints Procedure

Guidelines for Complaints Procedure (Parents)
Austin Cove Baptist College is a community and as such there will be times when parents will wish to make suggestions, may have a complaint or raise a concern that needs addressing. Austin Cove Baptist College takes these issues seriously and welcomes such feedback. The complaints system is outlined briefly below to assist families should such a need occur. Please remember it is our policy that we wish to deal with issues sooner rather than later.
A complaint will be treated as an expression of genuine dissatisfaction that needs a response. We wish to ensure that:

  • Parents wishing to make a complain know how to do so
  • We respond to complaints within a reasonable time and in a courteous efficient way
  • Parents realise that we listen and take complaints seriously
  • We take action where appropriate.

 

Guidelines for Complaints Procedure (Students)
Any problem, complaints or suggestions
If so, the school would like to hear.
How do I make a complaint?
By talking about it or by writing it down if you find that easier. You can do it by yourself, or through your parents.
To whom?
To anyone on staff.
Does it matter what the issue is?
No, it can be a big problem or a small problem. By discussing it you may come up with some positive ideas.
What will happen next?
If possible, the staff member will deal with it in person. If not, he or she will go on your behalf to someone who can help.
Do others have to know?
If you are worried about confidentiality, tell the staff, they will understand.
Even if you find the issue hurtful or embarrassing, do not worry, it will only be discussed by staff who can help you.

Complaints Procedure